If you are experiencing issues with your email, this page contains all the information you need to know to troubleshoot problems.
The first thing to do is to login to your webmail account to make sure your email is active on the server. If you can log in successfully, then you know that your email account is running normally. If you cannot login to webmail, then you need to contact our support team.
To login to webmail using your web browser, go to: mail.yourdomain.com.a (Replace yourdomain.com.au with your own domain name)
If you are experiencing problems collecting your email when using your email client (e.g. Outlook, Windows Mail, Mac Mail) on your computer or mobile device, then you need to check your settings.
If you are using our POP service, please go to:
http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=12103
If you are using IMAP service, please go to:
http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=75726
* If you want to sync your email on multiple devices, then you need to use our IMAP service.
If you are still having issues with your email, extensive support notes are available in the HELP section of your webmail (see Step 1). Try entering specific error messages into the SEARCH field to find answers to specific issues.
You will find answers to common error messages on the following web page.
http://mail.google.com/support/bin/static.py?hl=en&page=error_msg.cs&rd=1
The team at New Sky Media are available to support you when using your Google Apps service or our website hosted services. We are unable to support you with the operation of your email client or with any local networking issues. Please contact the software vendor (e.g. Microsoft, Apple, Blackberry), your network administrator or your Internet service provider. However, the online support manuals for some of the more popular email clients may help you.
Outlook 2003, 2007 and 2010:
http://office.microsoft.com/en-us/outlook-help/outlook-help-and-how-to-FX101816808.aspx
Windows Mail:
http://windows.microsoft.com/en-us/windows-vista/Demo-Using-Windows-Mail
Mac Mail:
http://www.apple.com/support/mail/
Entourage (Mac):
http://www.microsoft.com/mac/help.mspx?product=Entourage%202008&app=2